11/23/2023 0 Comments Benchmark research employmentIt uses SPI’s research-based PS Maturity Model™ to focus on five service performance pillars – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. Service Performance Insight's PS Maturity Scorecard™ is for PS leaders and executives who want to benchmark and compare their consulting business performance to the world’s leading benchmark of over 2,000 firms. Professional Services Maturity™ Scorecard Service Performance Insight proudly announces the PS Maturity™ Scorecard. These organizations, on average, showed an annual profit increase of over $1 mm as a result of the benefits provided by HCM, namely a reduction in the total time to hire, train and make consultants billable, reduced employee attrition, and higher billable utilization though optimized staffing levels. The average firm size was 446 employees, and the organizations showed an annual profit of 11.6%. The 45-page report consists of 46 figures and tables, and highlights some of the trends in HCM use, most notable its movement to the Cloud. SPI Research’s Human Capital Management (HCM) Survey Report It provides an unprecedented view of Professional Services workforce distribution and composition by industry segment through an analysis of organization structures for various service segments including IT Consulting Management Consulting Architects and Engineers and embedded service organizations within technology companies. The study provides analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe. This important 108-page study profiles talent priorities, the move to virtual service delivery, level of employee investment and the impact of business applications. As all industries move toward more knowledge and project-driven work, the PSA market will continue to expand. Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost. PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms. PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. Most importantly, this study looked at both pre- and post-PSA deployment. The survey asked quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. SPI Research conducted an end-user survey on 88 billable PS organizations using PSA solutions. The 2022 Professional Services Automation (PSA) End-user Survey Report Analysis is provided by vertical, geography and size of organization. The benchmark covers eight global PS vertical markets: IT Consulting, Management Consulting, PS within SaaS, PS within Software, Architects and Engineers, Marketing and Advertising, Accountancies, and Other PS. The report contains 230 pages with 351 insightful charts and graphs analysis of 145+ key performance indicators (KPIs) including detailed income statements. Service Performance Insight (SPI Research) proudly introduces its 16th annual benchmark – The 2023 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from nearly 6,000 PS organizations over the last 16-years. The 2023 Professional Services Maturity™ Benchmark Report The study was conducted from May – July, 2023. ![]() 137 firms frow around the world were surveyed, representing over 50,000 consultants. Workforce composition, cost and revenue are profiled by service industry segments (such as IT, management consulting, architecture/engineering, SaaS PS) as well as by geography (Americas, Europe). ![]() The 122-page report consists of over 100 figures and tables, and examines base and variable compensation, attrition, billable utilization and bill rates across 12 job roles.
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